Privacy Policy
We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data in compliance with GDPR and other applicable privacy laws.
Privacy at a Glance
What we collect:
- • Contact information
- • Service preferences
- • Usage data
Your rights:
- • Access your data
- • Correct inaccuracies
- • Delete your information
Table of Contents
1. Data Controller
J Hanway Removals and Storage is the data controller for the personal information we collect and process. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
Company Details:
Company: J Hanway Removals and Storage
Address: Advance Business Park, Unit 5, Swords Rd, Cloghran, Dublin, K67 HY95, Ireland
Email: privacy@jhrs.ie
Phone: +353 1 838 3124
2. Data We Collect
2.1 Personal Information
We collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Service Information: Moving dates, locations, inventory details, special requirements
- Payment Information: Billing address, payment method details (processed securely by our payment providers)
- Communication Records: Emails, phone calls, chat messages, and other correspondence
- Identity Verification: Government-issued ID for certain services (when required)
2.2 Technical Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Location Data: General location based on IP address (not precise geolocation)
- Cookies and Tracking: See our Cookie Policy section below
2.3 Third-Party Information
We may receive information about you from third parties such as:
- Social media platforms (if you interact with our social media pages)
- Business partners and referral sources
- Public databases and directories
- Marketing and analytics providers
3. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to provide our removal and storage services
Legitimate Interests
Improving our services, fraud prevention, and business operations
Consent
Marketing communications and optional features (you can withdraw consent anytime)
Legal Obligation
Compliance with tax, accounting, and other legal requirements
4. How We Use Your Data
We use your personal information for the following purposes:
4.1 Service Delivery
- Processing and fulfilling your service requests
- Scheduling and coordinating removals
- Providing customer support and assistance
- Managing storage services and access
- Processing payments and managing accounts
4.2 Communication
- Sending service confirmations and updates
- Providing important notices about your services
- Responding to inquiries and requests
- Sending marketing communications (with your consent)
4.3 Business Operations
- Improving our services and website functionality
- Conducting market research and analytics
- Preventing fraud and ensuring security
- Complying with legal and regulatory requirements
5. Data Sharing
We do not sell your personal information. We may share your data with the following parties:
5.1 Service Providers
- Payment processors and financial institutions
- IT service providers and cloud hosting companies
- Marketing and analytics platforms
- Customer support and communication tools
- Insurance providers (for claims processing)
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our terms and conditions
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Measures
- • SSL/TLS encryption
- • Secure data centers
- • Regular security updates
- • Access controls and authentication
Organizational Measures
- • Staff training on data protection
- • Limited access on need-to-know basis
- • Regular security assessments
- • Incident response procedures
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours as required by GDPR.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
8. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal information:
Right of Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing based on legitimate interests
Right to Withdraw Consent
Withdraw consent for marketing or optional features
Right to Complain
Lodge a complaint with the Data Protection Commission
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@jhrs.ie or use our contact form. We will respond within 30 days and may require identity verification.
10. International Data Transfers
Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
Third-Party Services
We use services like Google Analytics and payment processors that may transfer data internationally. These transfers are protected by appropriate safeguards and legal frameworks.
11. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover we have collected personal information from a child under 16, we will delete such information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
- Providing notice during your next service interaction
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@jhrs.ie
Phone: +353 1 838 3124
Address: Advance Business Park, Unit 5, Swords Rd, Cloghran, Dublin, K67 HY95, Ireland
Supervisory Authority
Data Protection Commission (Ireland)
Website: www.dataprotection.ie
Phone: +353 57 868 4800
Email: info@dataprotection.ie